Introduction
This Privacy Policy explains how Al Madinah Meat Market ("we," "us," "our," or "Al Madinah") collects, uses, stores, shares, and protects information when you use the Al Madinah mobile application (the "App") available on Google Play.
By downloading, installing, registering, or using the App, you agree to the practices described in this policy. If you do not agree, please do not use the App.
This policy is written to comply with the Google Play User Data policy, the Google Play Data Safety disclosure requirements, and applicable data protection laws of the Islamic Republic of Pakistan.
Who We Are (Data Controller)
RJ Mall, Rashid Minhas Rd, Karachi, Pakistan.
Email: contact@almadinahmeatmarket.com
Phone: +923152903994
For any privacy-related question, request, or complaint, contact us at contact@almadinahmeatmarket.com .
Information We Collect
We only collect information that is necessary to operate the App and provide our services.
3.1 Information You Provide Directly
- Account information: name, email address, phone number, and password stored in encrypted/hashed form.
- Delivery and service information: delivery addresses, service addresses, and special instructions you provide.
- Booking details: animal/service tier selected including Zibah, Qurbani, Sadka, Zakat, Aqeeqa, Event Order, selected date, time slot, and quantity.
- Support and communication: messages, complaints, or queries submitted through Support / Help.
- Preferences: notification settings, default address, preferred payment method, favorites, and theme choice.
3.2 Transaction Information
- Order and booking history, including items ordered, prices, discount codes used, and payment status.
- Payment method selected including JazzCash, EasyPaisa, Bank Card, Bank Transfer, or COD.
- We do not store your full card number, CVV, PIN, or bank account credentials on our servers.
3.3 Automatically Collected Information
- Device information: device model, operating system version, unique device identifiers, App version, and language settings.
- Log and usage data: screens visited, features used, errors encountered, timestamps, and IP address.
- Push notification token through Firebase Cloud Messaging.
- Approximate location for delivery-area validation when you enter or select a delivery address.
We do not track your background location.
3.4 Optional Information
For Admin accounts, biometric or PIN unlock may be enabled. Biometric templates are stored securely by your device's operating system and are never transmitted to our servers.
3.5 Children
The App is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18.
How We Use Your Information
- Create and manage your account.
- Authenticate you when you log in.
- Process, prepare, deliver, and track product orders.
- Submit, confirm, reschedule, or reject animal/service bookings.
- Assign a Zibah master or service contact where applicable.
- Process payments and refunds.
- Detect and prevent fraudulent transactions.
- Send transactional push notifications.
- Send promotional notifications where permitted, which you can opt out of through Profile → Preferences.
- Respond to support requests and complaints.
- Improve App functionality and fix bugs.
- Analyze aggregate usage trends.
- Comply with legal obligations.
We also do not use your data for advertising profiling.
Legal Basis for Processing
- Performance of a contract — fulfilling orders, bookings and refunds.
- Your consent — optional features such as promotional notifications.
- Legitimate interests — security, fraud prevention and improving the App.
- Legal obligations — where required under Pakistani law or lawful authority.
Third-Party Services We Share Data With
We share only the minimum data necessary with trusted service providers.
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Firebase (Google LLC) | Cloud Messaging, Authentication, Analytics and Crashlytics | Device ID, FCM token, crash logs, and App-usage events |
| JazzCash | Payment processing | Order amount, order reference, and required customer contact |
| EasyPaisa | Payment processing | Order amount, order reference, and required customer contact |
|
Bank Card Payment Gateway |
Card transaction processing | Tokenized card data handled directly by the gateway. We do not receive raw card details. |
| Bank Transfer / Receiving Banks | Verifying manual bank transfers | Depositor name and payment reference supplied by you |
| Delivery Riders / Staff | Order delivery | Name, delivery address, phone number, and order summary |
|
Cloud Hosting Provider |
Backend hosting and secure data storage | Application data encrypted in transit and at rest |
We may also disclose information where required by law, to protect rights or safety, or in connection with a business merger, acquisition, or sale of assets.
Data Retention
- Account data: retained while your account remains active. Following account deletion, personal data is removed or anonymized within 30 days, unless legally required.
- Order and booking records: retained for at least 5 years.
- Support conversations: retained for 2 years.
- Payment records: retained by respective payment gateways according to their own policies.
How We Protect Your Information
- HTTPS/TLS encryption for data in transit.
- Encryption of sensitive data at rest.
- Hashed and salted password storage.
- Role-based access control.
- Internal audit logging of Admin actions.
- Session timeouts.
- Optional biometric/PIN unlock for Admin sessions.
- Regular security patching and infrastructure monitoring.
No method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we work continuously to protect your data.
Your Rights
Subject to applicable law, you may have the right to:
- Access your personal data.
- Correct inaccurate information.
- Delete your account and associated data.
- Withdraw consent for promotional notifications.
- Object to or restrict certain processing.
- Receive a copy of your information in a machine-readable format.
- Lodge a complaint with a competent data protection authority.
To exercise these rights, email contact@almadinahmeatmarket.com from the email address associated with your account. We will respond within 30 days.
Account and Data Deletion
You may request deletion in either of the following ways:
- In-App: Open the App → Profile → Account → Delete Account.
- By Email: Send your request to contact@almadinahmeatmarket.com from your registered email address.
Once verified, we will delete or anonymize eligible personal information within 30 days, except where legal retention is required.
https://almadinahmeatmarket.com/delete-account.html
Cookies and Similar Technologies
The App itself does not use browser cookies. Third-party SDKs listed in Section 6 may use device identifiers and similar technologies to provide their services.
International Data Transfers
Our servers and some service providers, including Firebase, may be located outside Pakistan.
When personal data is transferred internationally, we take steps to ensure an adequate level of protection, including contractual safeguards where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or App features.
Where material changes are made, we will update the Last Updated date and may notify you through the App or by email before the changes take effect.
Contact Us
Al Madinah Meat Market
Email: contact@almadinahmeatmarket.com
Phone: +923152903994
Address: RJ Mall, Rashid Minhas Rd, Karachi, Pakistan.